Exchanges & Returns

Docking Drawer wants you to be happy with your order. If for some reason an outlet you purchased from Docking Drawer needs to be exchanged to another outlet series or size, Docking Drawer will happily accept exchanges and returns within 30 days of your purchase date.

Make an Exchange

An exchange is a return of new outlets without a restocking fee, followed by a new replacement outlet order.

  • For orders placed within 30 days, start a return HERE. Enter the order number and your email address to process your return and receive return shipping instructions.
  • Next, purchase the new outlets to complete the exchange process.
  • Please call customer service for orders over 30 days to get an RMA number and to place your new order.
  • Policy as of 11/30/2022

Make a Return

Docking Drawer Return Policy:

  • A 0% restocking fee applies to returns or exchanges within 30 days.
  • No returns will be accepted after 30 days.
  • Docking Drawer does not cover return shipping costs. The customer can pay to ship the return or can purchase a return label from Docking Drawer for $10, which will be deducted from the return amount.
  • Products can be returned to the following address: Docking Drawer, 12893 Alcosta Blvd, Suite M, San Ramon, CA 94583
  • Policy as of 11/30/2022

Defective products will be replaced at no cost to the customer.

Start a return by clicking on the button below. Enter the order number and your email address to receive return shipping instructions. If you made your purchase from Amazon, Lowes, or Houzz, please initiate your return with them under their return policy.

Once your outlet(s) is received, it will be inspected and tested. When the outlet is recertified, a refund will be issued. This process, including the amount of time it takes your bank to reflect the refund, can take up to 15 business days.

Rather talk to an outlet expert? Call us at 530-205-3625.

Jan 19, 2023

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